Contact and support

11. Main support channel

Indicative support hours: Lunes a Viernes, 9:00–18:00.

Requests are handled in order of receipt, with active operational incidents and current orders receiving priority.

Include the order number whenever your request relates to a purchase.
Describe the issue with specific information such as product, date, and observed problem.
Attach photos or screenshots where there is damage, a wrong item, or a visible technical issue.
If you need follow-up, indicate a suitable time window for contact by email.

Our team reviews each request during support hours and replies with clear next steps.

Reason	What to include in your message	Expected outcome
Soporte de pedidos	Order number or reference plus a clear summary of the issue	A reply with the next resolution steps or actions
Envíos y entregas	Order number or reference plus a clear summary of the issue	A reply with the next resolution steps or actions
Devoluciones e incidencias	Order number or reference plus a clear summary of the issue	A reply with the next resolution steps or actions
Información de producto	Order number or reference plus a clear summary of the issue	A reply with the next resolution steps or actions
Ayuda con facturación	Order number or reference plus a clear summary of the issue	A reply with the next resolution steps or actions